I ordered a picture frame for the nursery from Pottery Barn. A basic white frame with a white matte that would perfectly set off the pink graphic print I ordered from Etsy.
Today it arrived.
Damaged.
The outside shipping box was fine, but the inside box that contained my picture frame looked as if something heavy got the upper left hand corner. The thin cardboard box was ripped and the bubble wrap that was protecting the frame flattened. The wooden frame was crushed...
Great. I thought. Now I'm going to have to return this frame and wait for a new one. What a hassle.
So after eating my Bojangles and taking care of a few odds and ends, I pulled up the internet, just as the packing slip recommended and went to the Pottery Barn website to start the return process.
Just Great. I thought as the little box I was supposed to check, never popped up. So I called the 1-888 number for customer service. Just Great!!!!
To my surprise I was promptly connected to a customer service representative. She was kind, courteous and understanding. I didn't even have to get ugly... I just gave her my order number and she took down my story recounting the damage. And get this-- she just told me to discard the current frame, a new one would be sent to me in the next few days!
I don't even have to send it back to the company! Can you believe it?
I'm in complete and utter shock!!!! And that is why Pottery Barn may be my new favorite store.
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