"Can you read?" a very rude and very heavy Indian accent flooded the end of my phone receiver. Indigently, I replied that I could so read. The reason for such a question was because earlier last week the Starter Pool's pump died. And because of its demise, I was forced to call the company that makes the starter pool which evidently outsources its customer service overseas.
I was already in a bad mood when I called because, even though the pool is still under warranty, we threw away the pump manual and no longer had the serial number that would ensure us a completely new and free pool pump. So I wasn't happy. And even though I wasn't overly friendly, as I generally try to be when calling a customer service hot line, I wasn't being rude either. So I was quite gotten away with when the grumpy little voice on the other end of the line asked me if I was capable of reading!
Of course he needed the model number off the pool's pump-- which was when all the trouble started....
I couldn't see the number-- even though he said it was after the word "CAUTION". I told him I could see the word CAUTION but I couldn't see a number. The word after CAUTION was not a number and to be more specific-- the character after the word CAUTION was a colon, not a word-- but I figured that would really tick him off and so I just started reading the entire sentence after the colon to the grumpy man in India who asked if I could read. Apparently we were experiencing a language barrier. He should have said "under" instead of "after" because when I looked down a few lines, there was indeed a model number.
The problem was taken care of and now that the pump as arrived, all will be forgotten-- eventually.
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